

Iris Carondelet Bracelet with Mini St. Charles Pendant
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Frequently Asked Questions
Most orders are processed and shipped within 2-3 days. All in stock inventory is up to date online and is represented on the individual product page. Delivery details will be provided in your confirmation email.
We ship via UPS. Please allow up to 2 days from shipment for tracking updates to appear.
To adjust your bolo, press the mechanism down firmly and completely before sliding. There should be no tension or resistance on the cord while moving the bolo.
Never pull or slide the bolo while the mechanism is engaged—this will damage the cord and cause it to fail.
We want you to be completely satisfied with your purchase. All items purchased may be returned to Rahya Jewelry Design within 14 days of receipt purchase. Please ensure that items are unworn and undamaged, with tags, in their original packaging.
All bolo necklaces must be returned with the green care tag still attached in order to be eligible for a return. This tag confirms that the bolo mechanism and cord were inspected and functioning properly prior to shipment and allows the customer to test the mechanism before wearing. Bolos returned without the green care tag attached will not be eligible for return or exchange.
Please note that we do not accept returns of personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
For any other questions about product information, styling questions or returns, please email us at contact@rahya.com - we are happy to help!









